Frequently Asked Questions

Everything you need to know about your CRAFTD London experience.

Does the jewelry tarnish or turn skin green?

No. All CRAFTD pieces are crafted using premium 316L stainless steel and 18K gold or silver plating. Our jewelry is water, heat, and sweat resistant, guaranteed never to tarnish or leave marks on your skin.

What is your shipping policy?

We offer worldwide shipping with tracking on every order. Domestic orders typically arrive within 2-4 business days, while international shipping varies by location. Express options are available at checkout.

Do you offer a warranty on your products?

Yes, we stand by our quality. Every purchase is backed by a Lifetime Warranty. If your piece fades, breaks, or tarnishes through normal wear, we will replace it for free.

How do I return or exchange an item?

We offer a 14-day return and exchange window. Items must be in their original, unworn condition with all packaging included. Please visit our returns portal on the website to start your request.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for flexible interest-free installments.

How can I find my correct chain or ring size?

Each product page features a detailed size guide. We provide measurements in centimeters and inches for chains, and a printable size chart for rings to ensure a perfect fit.